Mumbai, India – July 26, 2021 – Fusion adds another feather to its hat with the opening of a brand-new site in India’s Financial Capital, Mumbai. With this center, with a capacity of 600 seats, Fusion looks forward to expanding its global footprint – serving a worldwide clientele from its 19 centers in 9 countries.
The new office will have workforce, carefully selected, to cater to expansive range of customer service and various outsourcing requirements of clients from different industries.
Pankaj Dhanuka, CEO and Co-Founder, Fusion, says, “It is a milestone for Fusion and a big step towards becoming a strong player in India. As a leading BPO in India, we already have presence in Kolkata, Howrah, Chennai, Bangalore, and Noida. The new center in Mumbai allows us to reach out to all major parts of India and better cater to our domestic clientele.”
Kishore Saraogi, the Co-Founder and Director of Fusion, says, “Establishing this center in Mumbai strengthens our determination to continue delivering enhanced business value to our clients across multiple industries. The availability of a skilled and talented workforce, coupled with the positive business environment, makes Mumbai a favorable destination for Fusion BPO. Our team will play a key role in continuing to improve and accelerate customer experience for our clients.”
Fusion Mumbai will offer range of services including voice and non-voice support, including social media, email marketing, lead generation and appointment setting services for business verticals like retail, healthcare, energy and utility, travel and many more.
About Fusion BPO Services
Fusion BPO Services is a well-known global BPO with over 30 years of experience. The company focuses on integrated end-to-end outsourcing and delivers value to its clients through reduced costs, ongoing productivity improvements via its wide range of call center and digital transformation services. Fusion operates in nine countries of India, Philippines, Morocco, Albania, UK, US, Canada, El Salvador, and Jamaica and employs over 6500 people.