JPMorgan

JPMorgan just made two tech promotions focused on improving employees' workplace experience and helping them do their jobs better.

The bank promoted James (JR) Reid to be chief information officer of the newly created employee experience and corporate technology organization, which is modernizing the tech employees use internally.

Meanwhile, Melissa Goldman, JPMorgan's chief data officer, will be the bank's CIO of the finance, risk, data, and controls (FRDC) technology group, which is also a newly created team. She'll maintain her role as chief data officer.

The promotions were announced Friday in an internal email sent by Lori Beer, JPMorgan's global CIO, and viewed by Insider.

"The technology we build, support and implement is critical to the way the firm operates and to our employees' ability to effectively and efficiently perform their jobs," the memo said. "Our unwavering focus on employee experience and workplace technology also has direct impact on the productivity, performance and satisfaction of the 250,000+ firmwide employees."

Reuters first reported the news on Friday. 

As CIO of the new employee experience group, Reid will streamline employee-experience technology offerings across the firm. Reid will also lead efforts to build out new technology solutions for a variety of groups, including:  internal HR; diversity and inclusion; legal; corporate responsibility; and the audit, tax and robotics teams.

He'll also work with other tech leaders across the firm to unify design efforts both online and in physical locations, including its new NYC headquarters, to "maximize the impact of our investments," the memo said.

Reid joined JPMorgan in 2019 after 17 years at Equifax, where he served as the senior vice president of core software engineering. He was most recently head of corporate technology's engineering and architecture team at JPMorgan. Reid is also a leader of the firm's diversity and inclusion initiatives and a member of JPMorgan's Black Executive Forum. 

Reid will be JPMorgan's first Black CIO and also the first Black member of the firm's global technology team, a firm spokesperson said. He will report directly to Beer.

Goldman had previously been tapped to lead the delivery of tech capabilities for JPMorgan's risk, compliance, finance, liquidity, controls, and reference data groups. She will continue to do so as the CIO of the firm's new FRDC technology organization. 

"Given the tight alignments and strong synergies with the data agenda for these functions unique use, this makes perfect sense," Beer said in the memo.

The promotions come as JPMorgan is in a "transformational time" to modernize infrastructure, build out scalable systems, and utilize data, artificial intelligence and the cloud, Beer said in an April memo announcing the hire of Eisar Lipkovitz, a former tech executive, to be CIO of the firm's corporate and investment bank.

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