Next-Generation Enterprise Service Management
PALO ALTO, Calif. - April 29, 2021 - (Newswire.com)
4me, Inc., producer of leading solutions that help enterprises manage their services, announce a new integration between their cloud-based Enterprise Service Management software and TOPdesk software. Organizations that have customers or suppliers using TOPdesk software can now connect 4me with those external organizations.
Martijn Adams, Chief Customer Officer at 4me, Inc., is excited about the new standard integration for 4me customers: "4me is created to let organizations' internal departments collaborate seamlessly with each other and with external service providers and customers that also use 4me. With the 4me TOPdesk Connector, they can now also connect to organizations that use TOPdesk. This ensures that employees will spend less time manually registering requests on both platforms."
The 4me TOPdesk Connector, created by Joost-IT, is a near real-time two-way integration between TOPdesk and 4me, making it possible for organizations to work from a single source without switching between platforms. This integration allows for requests, changes, attachments and other data to be transferred between both organizations while ensuring that information stays in sync. Employees will be less prone to making errors in the process, leading to increased efficiency and productivity and introducing businesses to a more seamless collaboration with customers and suppliers.
Software integrations, especially between different organizations, can account for a significant share of specification, coding and testing efforts during software implementations. Standard Connectors like this can greatly diminish both the lead time and the costs for such projects.
Stephen Ley - managing partner Joost-IT
Stephen Ley, managing partner at Joost-IT, said: "Software integrations, especially between different organizations, can account for a significant share of specification, coding and testing efforts during software implementations. Standard Connectors like this can greatly diminish both the lead time and the costs for such projects."
4me is a cloud-based enterprise service management application supporting the Service Integration and Management (SIAM) approach. It allows all parties involved in the delivery of services to work together in an intuitive and secure fashion. 4me enables seamless collaboration across organizational boundaries and offers each organization real-time tracking of the service levels it provides to its customers, as well as agreements it relies on from external providers. For more information about 4me, visit www.4me.com.
Joost-IT is a consultancy company that moves at the interface of IT Tooling and Agile Service Management. They help their customers with new releases, changes in functionalities, upgrades and integrations with several tools. Visit www.joost-it.nl.
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Original Source: Joost-IT Creates 4me TOPdesk Connector