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University of Tennessee, Knoxville, Allegion, and CBORD improve student experience with contactless mobile IDs on Apple devices

CARMEL, Ind., Oct. 20, 2020 /PRNewswire/ -- Allegion U.S., a leading provider of security products and solutions, recently worked with the University of Tennessee, Knoxville, one of the early adopters of the Allegion and CBORD mobile access solution, to successfully implement mobile student IDs on iPhone and Apple Watch. The mobile credential solution helped improve operational efficiencies and provided students with contactless access and a convenient transaction experience.

Allegion (PRNewsfoto/Allegion US)

"Campuses staying connected with their students through an iPhone or Apple Watch has become the new normal for convenience and security purposes," said Jeff Koziol, Allegion business developer manager, campus market.

Its tech-savvy generation of students requested through the Student Government Association to have campus cards on a mobile device. Recognizing this student body almost always has their phones with them as they move about campus, the University of Tennessee, Knoxville, worked closely with Allegion, CBORD and Apple to introduce a seamless mobile access solution to its campus. From contactless access at buildings like resident halls or the library, to making payments on and around campus, students and faculty have benefited from the enhanced convenience and security mobile student IDs provide.

A valuable, but often overlooked, benefit is remote credential management. The value of adopting mobile credentials was realized during the 2020 summer. Traditionally, new student orientations would take place on campus during the summer months, at which students would receive their VolCards. As the COVID-19 pandemic forced the University of Tennessee, Knoxville, to cancel in-person orientations, they instead were able to remotely issue the mobile student IDs.

Mobile student IDs are protected by two-factor authentication to ensure only the student can access their own account, even if someone else knows their password, and can be remotely deactivated by the student or university. If a student misplaces their iPhone or Apple Watch, they can use the Find My app to immediately lock their device and help locate it. Additionally, students and faculty gain peace of mind knowing that they can come back to a campus that has contactless transactions as they can avoid touching keypads or readers and passing their card to someone else. It's both convenient and more hygienic.

"As an institution that values innovation, it's important to us that we are always adapting to the way students use technology to enhance the campus experience," said Chris Cimino, senior vice chancellor for finance and administration. "Being able to access your VolCard on your iPhone or Apple Watch is one of the many ways UT is continuously improving to meet expectations for a modern campus."

NXP MIFARE DESFire EV1 technology, the industry-leading global standard supported by Allegion in this program, is the widely accepted open global standard and one of the top solutions in contactless credentials. By leveraging Allegion and CBORD's solution with DESFire, The University of Tennessee, Knoxville, could take advantage of an open architecture and work with various manufacturers without being locked into a siloed proprietary solution.

The University of Tennessee, Knoxville, upgraded from an older credential technology, replacing hardware throughout campus. The university updated or replaced roughly 5,000 readers. For this solution, the university used Schlage MT wired multi-technology readers, Schlage AD-400 networked wireless locks and Schlage smart credentials with MIFARE DESFire EV1 technology.

The mobile credential works with CBORD CS Gold 8 software, a campus one-card solution that allows schools to customize the system as their needs change. "Our long-standing partnerships with the University of Tennessee, Knoxville, and Allegion made this launch a success and helped better prepare us to implement this technology on more campuses in the future," said Larry Delaney, vice president of strategic alliances at CBORD.

Since the mobile credentials launched, over 18,500 unique devices have been provisioned for the mobile ID. Those devices have completed nearly 4.6 million transactions. On average, the university has seen 46,000 transactions per day with the mobile credentials.

To learn more about Allegion and the adoption of mobile credentials on the campus of University of Tennessee, Knoxville, visit

About Allegion 

Allegion (NYSE: ALLE) is a global pioneer in seamless access, with leading brands like CISA®, Interflex®, LCN®, Schlage®, SimonsVoss® and Von Duprin®. Focusing on security around the door and adjacent areas, Allegion secures people and assets with a range of solutions for homes, businesses, schools and institutions. Allegion had $2.9 billion in revenue in 2019 and sells products in almost 130 countries. 

For more, visit 


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