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September 01, 2020 10:18am
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I, for one, welcome our new newsstand

Facebook just gave publishers almost what I was wishing for. It is enabling news companies to go to readers where they are (we used to call that home delivery), embedding their articles, photos, videos — and ads — in users’ streams of attention and keeping all the revenue they sell or a share of the […]

newsstand

Facebook just gave publishers almost what I was wishing for. It is enabling news companies to go to readers where they are (we used to call that home delivery), embedding their articles, photos, videos — and ads — in users’ streams of attention and keeping all the revenue they sell or a share of the ad revenue Facebook sells. They call it Instant Articles because it saves users the time of clicking on links and waiting for web pages to load. It’s a start, a good start.

I wish that Facebook would also work to share data about users at their option so news companies could serve those users with greater relevance and value and learn to build relationships with the public as individuals and communities rather than as a mass. Here, I suggest how that could happen. For now, Facebook is allowing publishers to track some usage data. One thing at a time.

In Facebook’s blog post announcing the deal, its chief product officer, Chris Cox, says: “Fundamentally, this is a tool that enables publishers to provide a better experience for their readers on Facebook. Instant Articles lets them deliver fast, interactive articles while maintaining control of their content and business models.”

The post continues: “Along with a faster experience, Instant Articles introduces a suite of interactive features that allow publishers to bring their stories to life in new ways. Zoom in and explore high-resolution photos by tilting your phone. Watch auto-play videos come alive as you scroll through stories. Explore interactive maps, listen to audio captions, and even like and comment on individual parts of an article in-line.”

I await much gnashing of teeth over the deal. Actually, I don’t have to wait. My Twitter feed was peppered yesterday with fretting over Facebook and news, for example:

@mathewi @jeffjarvis We decided to not use Facebook or Google as our dominant way to get traffic for a single reason: they cannot be trusted

— Mark Devlin (@sparkzilla) May 12, 2015

Sigh. What are we supposed to do: ignore the audience on Facebook, stomp our little feet, and take our balls and go home, expecting users to always follow us to our home pages? Last week, I had this discussion with my students, trying to get them to focus on the business terms of a negotiation with Facebook over embedded content. It was hard to get some of them past typical media emotions: not liking or trusting Facebook, worrying about rugs being pulled out in the future. These are deal points that can be negotiated. And at least Facebook wants to negotiate.

Indeed, at last, both Google and Facebook are ready to talk. Two weeks ago, Google signed a friendship pact with eight European publishers. Now Facebook has made its deal with nine — take that, Google! — publishers, not just in squeaky-wheel Europe but also in America: The New York Times, National Geographic, BuzzFeed, NBC, The Atlantic, The Guardian, BBC, Spiegel, and Bild. Note that the last one, Bild, is owned by Axel Springer, which has led the European war against Google, forcing it — and by extension, Facebook — to come to the table.

This is good news for news. At Facebook, the head of product — which is the center of power at a technology company — has made it clear that news matters to the company. Late last year, Facebook released new products for news media. Meanwhile, Google is promising to develop products with publishers and give grants for innovation and this weekend, it is holding its second Newsgeist summit in Europe (I will be there).

This is only a start. Further negotiation is needed to assure trust and more strategic benefit to news companies. And there is much serious discussion that must be held with these technology companies about their responsibility not to publishers but to society. For now these platforms are taking on the role of not only distributing but even editing the news the public sees. These are not easy questions with easy answers.

If news and technology can come to terms, we can begin to reinvent journalism in a distributed world with new business models. I’ve been suggesting that publishers consider starting new services — and new businesses — inside Facebook if the company will make that feasible. We in media can’t do it all by ourselves anymore. We are no longer monopolies in control of content and distribution from top to bottom. We now live in ecosystems where we must work with others. Get used to it. Find the opportunity in it.

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