With v2.0, Assistly Brings A Simple Pricing Model, Rewards, And A Bit Of Free To Customer Service Software
July 26, 2011 at 03:18 AM EDT
Assistly , a cloud-based customer support platform, raised $3 million in funding in January of this year from Bullpen Capital , Index Ventures , Salesforce, as well as several other angels and VCs. Since launching in September of last year and taking on new capital, Assistly has brought on companies like Yelp, Etsy, 37signals, Pandora, Vimeo, and Spotify as paying customers, attracting them with a customer support platform that allows businesses to respond to its customers beyond traditional customer service paths like email and phone calls by tapping into social media conversations on Facebook, Twitter, and other social networking sites. It also helps that the startup counts Mark Cuban and David Liu as advisors.