(BPT) - Moving is a big life change - that's enough to focus on without the worry you'll fall victim to a moving scam. Unfortunately, perpetrators target movers during this vulnerable time. In fact, the number of moving complaints continues to rise in the U.S. with the most common grievances involving inaccurate estimates and allegations of deceptive business practices, according to a 2024 study by USA TODAY Homefront.
As a trusted moving industry leader, Mayflower offers movers recommended tips to help stop scams before it's too late. Here are some of the most common red flags to look out for:
Unusually low estimates
A moving quote that seems too good to be true likely is. Reputable movers base their estimates on factors like the distance of the move, the size of your household and the services required. Be cautious of companies offering significantly lower prices than competitors without a clear explanation. Lowball estimates often lead to hidden fees or additional charges once your belongings are in the moving truck.
Upfront payment demands
Legitimate moving companies may require a credit card to secure your move date, but they won't ask for full payment before the move begins. Be wary of companies demanding upfront payment in cash or wire transfer in addition to requesting sensitive personal information such as your Social Security number. Some scammers will also refuse to deliver your belongings until you pay additional fees. This is illegal and should be reported to the authorities.
High-pressure sales tactics
A trustworthy moving company will work with you to create a moving plan that meets your needs and budget. If a company uses aggressive sales tactics or pressures you to make a quick decision, it's a red flag. Take your time, get multiple quotes and read reviews before committing to a mover.
Lack of licensing and insurance
All professional movers must be licensed and insured to operate legally. Before signing a contract, ask to see proof of both. A reputable company will readily provide this information. Moving without proper insurance can leave you vulnerable to financial loss if your belongings are damaged or lost during the move.
Missing details in the contract
A comprehensive moving contract should clearly outline the services provided, including packing, loading, transportation and delivery. Be cautious of contracts with vague or missing information. Reputable movers will provide a detailed inventory of your belongings and specify the terms of the move.
No physical address
Legitimate moving companies have a physical address where you can visit their offices, if needed. Be wary of companies that only provide a P.O. box or email address. A physical location is essential for establishing trust and ensuring accountability.
Negative online reviews
Researching a moving company online is crucial before hiring them. Look for customer reviews and complaints on platforms like the Better Business Bureau and social media. Negative reviews can indicate a history of poor service or fraudulent practices.
Moving to a new home is an exciting milestone. With a little preparation, it can be a smooth process. By being aware of common scams and choosing a reliable moving company like Mayflower, you can embark on your next chapter with confidence.
For additional guidance and inspiration, explore Mayflower's blog and digital magazine, Welcome HOME, providing practical tips, helpful checklists and inspiring ideas to help you settle into your new neighborhood.
