Over 45,000 customers turn to Jira Service Management for a modern approach to ITSM

Atlassian Corporation (NASDAQ: TEAM), a leading provider of team collaboration and productivity software, has been named a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms.¹

Atlassian’s differentiated approach to service management draws on the power of a single platform to unite development, IT operations, and business teams to deliver amazing experiences fast. Jira Service Management is the fastest-growing ITSM product by new customer count for the second year in a row and a 2022 Gartner Peer Insights^™ Customers' Choice for IT Service Management.

In addition to trying to adapt to the growth of digital businesses and distributed workforces, Infrastructure and Operations (I&O) leaders are struggling to deal with the ballooning costs and complexity of legacy ITSM solutions. In their 2022 Buyer’s Guide to ITSM Platforms, Gartner found that “Eight out of 10 IT organizations overspend on IT service management (ITSM) platform subscriptions by half of the contract value because they purchase functions that do not get fully used.”² As I&O teams evaluate the return on their service management investment, they are recognizing the need for a right-sized solution that delivers value fast and scales with the needs of the business.

“Our mission in the service management space remains the same as the day we entered: to unlock high-velocity service teams across the enterprise. Over 45,000 customers now rely on Jira Service Management to power service delivery. We believe this recognition by Gartner is a validation of our unique approach, the value we provide to customers of all sizes, and our vision for the future of service management,” said Cameron Deatsch, Chief Revenue Officer at Atlassian.

Three key beliefs continue to drive Atlassian’s vision and investments in ITSM:

• Connect Development and IT Operations to Accelerate Work: As digital enterprises continue to transform, they recognize the importance of uniting these teams so work flows seamlessly from concept to design and on to the building, launching, operating, and supporting great product and service experiences. Atlassian uniquely connects development and IT operations to better respond to change and ship new products or services faster.
• Autonomy with Alignment is Key. The traditional norms of a centralized, command-and-control approach to I&O face all kinds of challenges with today’s distributed architectures and agile ways of work. Atlassian provides enterprise teams with the flexibility and simplicity required to run fast and operate with autonomy while still allowing for common terminology, experiences, and administrative controls necessary for coordinated work.
• Empower All Service Teams. Teams outside IT need to operate with the same urgency and speed. Atlassian enables business teams to adopt a service-oriented mindset and reduces reliance on central IT in order to provide rich service experiences for internal customers.

To learn more about Atlassian’s vision for the future of service management, register now for Atlassian Presents: High-Velocity ITSM. The annual service management event is happening in London on December 8, 2022, and will be broadcast to a global digital audience on December 13, 2022.

A complimentary download of the complete 2022 Magic Quadrant for IT Service Management Platforms is available here.

¹Gartner, Magic Quadrant for IT Service Management Platforms, Rich Doheny, Chris Matchett, Siddharth Shetty, 31 October 2022.

²Gartner, A Buyer’s Guide to ITSM Platforms, Chris Matchett, Rich Doheny, 4 August 2022.

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About Atlassian

Atlassian unleashes the potential of every team. Our agile & DevOps, IT service management and work management software helps teams organize, discuss, and complete shared work. The majority of the Fortune 500 and over 240,000 companies of all sizes worldwide - including NASA, Kiva, Deutsche Bank, and Salesforce - rely on our solutions to help their teams work better together and deliver quality results on time. Learn more about our products, including Jira Software, Confluence, Jira Service Management, Trello, Bitbucket, and Jira Align at https://atlassian.com/.

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