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Avaya Cloud Office™ Offers New Features Enhancing Cloud Communications for Global Businesses Going Forward to the New World of Hybrid Work

Avaya device-specific Capabilities Deliver Differentiated UCaaS Solution to Call, Meet, Message and More in the Cloud

Avaya (NYSE:AVYA) and RingCentral Inc. (NYSE:RNG) today announced a wide range of new capabilities for the Avaya Cloud Office™ by RingCentral® Unified Communications as a Service (UCaaS) solution, including many Avaya device-specific enhancements providing easy migration, additional video and global expansion features extending the ability for customers to connect across any device and work environment.

The past year has seen significant growth in the adoption of cloud-based unified communications applications, and research shows that 55 percent1 of organizations will adopt UCaaS solutions by the end of 2021. Additionally, over 87 percent1 of these organizations will continue to support remote work in 2021 and beyond, so it is critical that their communications solutions are capable of supporting work across multiple locations and devices. Avaya Cloud Office is now available in 13 countries, enabling organizations of all kinds to digitally transform their workforce communications. Avaya Cloud Office was also recently recognized with a MeritStar Award from Metrigy, ranking 2nd among all providers in terms of positive customer sentiment, ahead of Microsoft, Zoom and others.

The new Avaya Cloud Office features announced today fall into three key customer benefit areas:

Easy Migration to Cloud Communications

  • Visual Voicemail – For voicemail as it was meant to be. Navigate voice messages on your desk phone screen, view transcripts or listen to messages, and perform a number of operations like delete, forward, and call back, by using the desk phone buttons.
  • Bridged Call Appearance – Enables a primary number to appear on multiple phones, so delegates can act on behalf of the phone number owner to: call on behalf, hold, pickup within the group, share a line, or join calls. Delegates can act as the owner of the line – not only answering calls, but initiating the calls on behalf of the owner. This is especially convenient in the manager/admin assistant scenario.
  • Park & Page – Initiated with the press of a button, which invokes a page to a defined group, and enables an “Answer” soft key for anyone in the group.
  • Group Call Pickup – Allows any member of a designated group to be notified when a group member receives an incoming call, and they can answer if the intended recipient is unavailable, by simply pressing the pickup key on their phone.

New Ways to Connect Over Video

  • Avaya Cloud Office Rooms – Combined with an Avaya Collaboration Unit, Avaya Cloud Office turns any workspace into a conference room. For a wide range of rooms, from home to office, huddle spaces or large boardrooms, and using one or two displays, this feature is the perfect solution for getting everyone together, wherever they are.
  • Avaya VantageTM – The Avaya Vantage portfolio of smart devices offers a new always-on high quality audio and video option for Avaya Cloud Office as well as one-touch access to favorite cloud-based apps and productivity-boosting AI tools such as Amazon Alexa.
  • Plug and Play USB devices – Avaya offers additional USB cameras and audio-conferencing devices, and a docking station to help users connect everything, including your display and laptop, while running Avaya Cloud Office.

Global Expansion Capabilities

  • EU Essentials package now available – Avaya Cloud Office is available in four license tiers including Essential, Standard, Premium, and Ultimate. The Essential tier has now been added to the following EU countries: Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Portugal, and Spain.
  • New default data residency – To facilitate data residency requirements in certain markets, Avaya Cloud Office customer data is now stored in-country by default, without the need for Opt-In, in the following markets: U.S., Canada, Germany and the U.K.
  • More Global Office markets added – Customers can extend their global reach even further, with Global Office licenses now expanding to over forty countries including Greece, Slovenia, Estonia and South Africa. Global Office licenses extend the ability of organizations in the thirteen Avaya Cloud Office markets to include staff from additional countries that can be billed through the home office license.

“Instead of going back to work, employees will be going ‘forward to work’ in a new way – using cloud-based communications as part of a digital workplace and hybrid work model, and we are further enhancing Avaya Cloud Office to address their needs,” said Dennis Kozak, Avaya SVP, Global Channel Sales. “We are making it easier for organizations to migrate to cloud, and providing more ways to connect and communicate across home and office locations and multiple devices, providing the flexibility and agility that enables successful hybrid work environments.”

“As both a master agent and value-added distributor for Avaya, we are excited about the new features added to Avaya Cloud Office,” said Patrick Howard, Vice President of Vendor Management and Marketing, Jenne. “By incorporating these Avaya-specific features on Avaya devices exclusively with the Avaya Cloud Office UCaaS offering, Avaya and RingCentral are delivering a best-in-class solution that allows enterprises of all sizes to migrate to the cloud while still communicating efficiently and in the manner in which they are accustomed – all accomplished with world class collaboration tools for our agents and resellers.”

Avaya Cloud Office was recognized with the 2020 Unified Communications Excellence Award and a 2020 Communications Solution of the Year Award for enabling enterprises to leverage cloud communications to digitally transform their workforce engagement. has also named Avaya Cloud Office as one of the Best Business Phone Services of 2021 for its calling and meeting features, as well as service plans, a cost-saving equipment management model, SIP trunking, extensive support and the Best VOIP Phone Services Of 2020 based on the variety of feature-rich, cloud-based phone system packages.

“UCaaS adoption continues to rapidly grow, with more than 47 percent of companies using it now, and almost 40 percent of those still operating on-premise phone systems evaluating or planning to adopt UCaaS by the end of 2021,” says Irwin Lazar, President and Principal Analyst, Metrigy. “These new Avaya Cloud Office features will make it easier for companies to obtain the benefits of cloud-based communications by enabling support for required call management capabilities, as well as by adding new capabilities to streamline voice messaging.”

Click here for more information about Avaya Cloud Office.

1 Metrigy research 2021

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video™,  the company's video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Center, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as anticipate, believe, continue, could, estimate, expect, intend, may, might, “our vision,” plan, potential, preliminary, predict, should, will, or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom


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