SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 6-K
Report of Foreign Private Issuer
Pursuant to Rule 13a-16 or 15d-16
of the Securities Exchange Act of 1934
For the month of May, 2003
RYANAIR HOLDINGS PLC
(Translation of registrant's name into English)
c/o Ryanair Ltd Corporate Head Office
Dublin Airport
County Dublin Ireland
(Address of principal executive offices)
Indicate by check mark whether the registrant files or will file annual
reports under cover Form 20-F or Form 40-F.
Form 20-F..X.. Form 40-F.....
Indicate by check mark whether the registrant by furnishing the information
contained in this Form is also thereby furnishing the information to the
Commission pursuant to Rule 12g3-2(b) under the Securities Exchange
Act of 1934.
Yes ..... No ..X..
If "Yes" is marked, indicate below the file number assigned to the registrant
in connection with Rule 12g3-2(b): 82- ________
RYANAIR'S CUSTOMER SERVICE STATISTICS
FOR APRIL 2003
Ryanair, Europe's No.1 low fares airline, today (8th May 03) released its
customer service statistics for April 2003. Ryanair, as part of its Customer
Charter, is committed to publishing customer service statistics each month.
95.62% of all Ryanair's 11,332 flights during April 03 arrived on time. Again,
no other European airline is delivering reliability and punctuality like this,
month after month.
Ryanair is setting the standard as the No.1 on-time airline beating easyjet in
31 of the last 34 weeks.
Complaints registered at less than 1 complaint per 1000 passengers.
Misled baggage registered at 0.61 misled bags per 1000 passengers.
PASSENGER STATISTICS - APRIL 2003 2002 2003
On-time flights 83% 95%
Complaints per 1000 pax 1.06 0.99
Baggage complaints per 1000 pax 0.93 0.61
Complaints answered with 7 days n/a 100%
As part of Ryanair's commitment to customer service, we respond within 7 working
days to customer complaints, baggage issues and requests for refunds. Easyjet,
by comparison, promise to write back within 20 working days, while the high fare
airlines average 28 days.
For full details of Ryanair's industry leading customer service commitments,
take a look at our Customer Service Charter on: www.ryanair.com/charter/
commitment.
Ryanair Monthly Statistics Compared with Association of European Airlines*
Ryanair No. 1 on time airline in Europe
------------ ------------ ---------
Airline Ranking %
------------ ------------ ---------
Ryanair 1 91
------------ ------------ ---------
SAS 2 91
------------ ------------ ---------
Lufthansa 4 88
------------ ------------ ---------
Air France 5 84
------------ ------------ ---------
British Airways 6 83
------------ ------------ ---------
Easyjet 8 82
------------ ------------ ---------
Alitalia 9 70
------------ ------------ ---------
% On-Time Arrivals
-----------------------------
Ryanair No. 1 airline for fewest lost bags
------------ ------------ ---------
Ranking
------------ ------------ ---------
Ryanair 1 0.60
------------ ------------ ---------
Iberia 2 9.0
------------ ------------ ---------
SAS 3 10.6
------------ ------------ ---------
Lufthansa 4 12.1
------------ ------------ ---------
British Airways 5 14.2
------------ ------------ ---------
Alitalia 6 16.3
------------ ------------ ---------
Air France 7 16.8
------------ ------------ ---------
easyJet Not Published Not Published
------------ ------------ ---------
Number of Bags Missing per 1,000 passengers
-----------------------------
- Ryanair's March figures compared with latest figures (March) released by
AEA.
ENDS 8th May 2003
For further information please contact:
Paul Fitzsimmons
Ryanair +353 1 8121212
Pauline McAlester
Murray Consultants: +353 1 4980300
END
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the
Registrant has duly caused this report to be signed on its behalf by the
undersigned, hereunto duly authorized.
RYANAIR HOLDINGS PLC
Date: 08 May, 2003
By:___/s/ Howard Millar____
H Millar
Company Secretary & Finance Director