Franke Home Solutions, a division of Franke Group, has long been a global leader in the space of innovative kitchen equipment and design inspiration. However, Franke Home Solutions recently faced a complex challenge that they defeated by partnering with Spadoom, a seasoned SAP implementation agency. Keep reading to learn more!
So, the challenge faced by Franke was that their reseller partners across various countries were navigating through disparate product data sources. While Franke Home Solutions had initiated online customer portals in some regions, the operating models were inconsistent, leading to a fragmented customer experience. The need for a unified, automated platform was evident, and that's where Spadoom's expertise came into play.
As an SAP Gold Partner with over 6 years of diverse experience, Spadoom specializes in SAP Customer Experience Cloud among other SAP solutions. The collaboration aimed to develop a single, global online sales portal. This portal was designed to be the definitive source for product information, streamlining the purchasing process for retailers, kitchen studios, and project developers. The objective was clear: harmonize global e-commerce processes to offer a seamless customer journey.
The results were transformative. The unified portal led to a significant reduction in manual work, as automated purchasing processes took over. This efficiency was not just operational; it had a direct impact on sales. Reseller partners now had access to consistent information, which empowered them to make informed decisions, thereby boosting sales. This success is not just a story of overcoming operational hurdles through collaboration; it presents how strategic alignments can solve complex challenges.
"The success of this project is a testament to the power of collaboration and technological innovation. We didn't just solve a problem; we set a new industry standard," said Dario Pedol, CEO of Spadoom.
Wrapping up, the collaboration between Franke Home Solutions and Spadoom has set a benchmark in digital customer experience. It underscores Spadoom's capabilities in SAP implementation and its dedication to operational and process excellence. It's an example that showcases how strategic partnerships can lead to transformative results, offering a roadmap for other enterprises navigating similar challenges.
About Spadoom
Spadoom is a Swiss-based technology consultancy specializing in SAP implementation and custom software development. As an SAP Gold Partner, the company boasts over 6 years of diverse experience and has successfully completed more than 100 projects. Spadoom's core offerings include SAP Customer Experience Cloud, SAP Commerce, Cloud SAP Analytics Cloud, and SAP C4C, among others.
Beyond SAP solutions, the company also provides services in digital strategy and solutions, cloud consulting, digital platform building, and operations and process excellence. With a global presence, Spadoom has offices in Switzerland, Germany, Italy, India, and the USA. The company caters to a wide range of industries where SAP solutions are popularly employed, such as automotive, consumer goods, medical, chemical, industrial equipment, and retail. Spadoom lives by its slogan, "Your SAP customer experience heroes," committed to delivering exceptional customer experiences through innovative solutions.
Media Contact
Company Name: Spadoom AG
Contact Person: Dario Pedol
Email: Send Email
Phone: +41 (0)445777675
Address:Baarerstrasse 14
City: 6300 Zug
Country: Switzerland
Website: https://spadoom.com
