Knowledge Work Automation Leader Recognized for Pioneering Use of GenAI, Delivering Customer Value

M-Files, the leader in knowledge work automation, today announced that the company has been selected as the winner of the 2024 KMWorld Promise Award by KMWorld Magazine. Presented to M-Files at the KMWorld 2024 Conference in Washington, D.C., the coveted award is given to an organization that helps companies deliver exceptional business results by providing innovative technology solutions for implementing and integrating knowledge management practices into their business processes.

M-Files was named a winner for its ability to provide cutting-edge technology and offer best-in-class implementation, services, and support. M-Files orchestrates the entire customer journey, from rapid deployment to continuous support, ensuring that every customer maximizes their investment in its knowledge work automation platform and achieves meaningful business outcomes.

"We are delighted that M-Files has won this year's KMWorld Promise Award," said Marydee Ojala, editor-in-chief, KMWorld. "The company's submission on how it is delivering the innovative technology needed by customers, and its work with customers to ensure that knowledge processes bring the best results was exemplary. M-Files documented significant savings in searching activity, faster document filing, and more efficient workflows for a diverse set of customer companies. Its pioneering use of GenAI, advanced document management, and integration with Microsoft 365 also set it apart. Congratulations to M-Files."

The M-Files knowledge work automation platform extends beyond traditional knowledge management solutions by automating everyday work and transforming the way organizations manage, access, and leverage their information to boost productivity and drive informed decision-making. M-Files offers advanced artificial intelligence (AI) capabilities with built-in intuitive compliance features, allowing organizations to automate security and compliance, mitigate risk and achieve precision in knowledge work. M-Files helps organizations unlock the value of knowledge work with automation and AI, enabling smarter, more efficient work across the enterprise. Furthermore, dedicated customer success teams act as trusted advisors to anticipate challenges or questions, resolve issues, and maximize positive business results.

Over the last year, M-Files bolstered its knowledge work automation platform with the introduction of M-Files Aino, a generative AI (GenAI) assistant within the platform that leverages the power of Large Language Models (LLMs). This advanced technology takes knowledge work productivity to a new level by placing an organization’s knowledge base at employees’ fingertips. The launch of M-Files Aino underscores the company’s commitment to setting the standard in innovation by seamlessly integrating cutting-edge GenAI into the core of its platform, empowering organizations to deliver heightened levels of efficiency and intelligence in their knowledge work processes.

Furthermore, the M-Files platform harnesses the power of Microsoft 365 by embedding its robust classification, automation, search, and compliance features directly within the apps, driving positive business outcomes for the 94% of M-Files customers leveraging the Microsoft ecosystem for content creation.

A driving force behind strong business performance, M-Files enables customers to achieve a 294% ROI over three years, according to a commissioned study by Forrester Consulting. Organizations using M-Files realize benefits that include 50% improvement with document searches, 65% faster filing of documents and 70% more efficient workflows.

“At M-Files, we help organizations revolutionize how they manage information, leveraging automation and AI while keeping knowledge workers at the center of that transformation," said Antti Nivala, founder and CEO, M-Files. "Our success is driven by the trust and loyalty of our customers—every piece of feedback and every challenge has been crucial in refining our product and deepening our relationships with users. We remain committed to upholding our promise to customers, delivering flexible, intuitive solutions that help them achieve lasting success.”

To learn more about the M-Files knowledge work automation platform, visit www.m-files.com to schedule a demo and access a 30-day free trial.

About M-Files

M-Files is the leading platform for knowledge work automation. With the M-Files platform, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance. For more information, visit www.m-files.com.

About KMWorld

With more than 25 years of market coverage experience serving both technology professionals and executive management, KMWorld is the premier resource for actionable advice and real direction on solutions and strategies in knowledge, content, document, and information management today. From advanced news and trends analysis to case studies and in-depth research, KMWorld guides more than 50,000 IT and business professionals involved in the evaluation, recommendation, and purchase of enterprise technology products and services.

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