Prestigious International Annual Awards Program Honors Standout Conversational AI Platform

Cognigy, a Conversational AI market leader, today announced that it has been selected as winner of the “Best Natural Language Understanding Solution” award in the sixth annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market today.

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Cognigy’s Conversational AI technology has won the ‘Best Natural Language Understanding Solution’ Award in the 6th annual AI Breakthrough Awards program. (Graphic: Business Wire)

High-quality Natural Language Understanding (NLU) technology drives significant business value: With its ability to understand and process natural human language, it transforms customer interaction, creating a seamless, efficient, and personalized experience. It’s an essential asset in today's digital era, unlocking new levels of service experiences and business intelligence that lead to better decisions, improved customer satisfaction and, ultimately, a competitive edge.

Cognigy’s proprietary AI platform, Cognigy.AI, is powered by advanced machine learning and offers outstanding recognition accuracy in any language, with minimal training. It can understand over 99% with 28 language-specific models and comes with a Universal Language Model designed to support any natural or artificial language and pre-trained data from over 100 languages.

The platform’s extensive prebuilt lexicon entries, combined with few-shot learning, enable the platform to understand even the most complex user inputs. Cognigy.AI’s deep learning technology is also augmented with Large Language Models (LLMs) to deliver superior Intent Mapping, Entity Recognition, and Contextual Mapping, making it possible to handle customer requests and navigate non-linear dialogues with dynamic context switching.

“Our goal is to deliver intelligent conversations, effortlessly. Built on deep learning technology and augmented with LLM, Cognigy NLU gracefully handles requests across channels, delivering a next-gen customer experience. Thank you to AI Breakthrough for recognizing the hard work and dedication the Cognigy team has put into developing this award-winning technology,” said Philipp Heltewig, Cognigy's CEO and co-founder.

The mission of the AI Breakthrough Awards is to honor excellence and recognize the innovation, hard work and success in a range of AI and machine learning related categories, including Generative AI, Computer Vision, AIOps, Deep Learning, Robotics, Natural Language Processing, industry-specific AI applications and many more. This year’s program attracted more than 3,200 nominations from over 20 different countries throughout the world.

“Cognigy.AI stands out for its industry-leading NLU accuracy and intent recognition, extensive language support, and integration of LLM to further enhance its NLU capabilities. The demand for NLU that can accurately interpret user input continues to rise as Conversational AI becomes an integral part of modern life from mobile phones to customer service,” said James Johnson, managing director, AI Breakthrough. “Cognigy.AI is our choice for ‘Best Natural Language Understanding Solution’ with its unparalleled NLU capabilities, even compared to larger vendors. It's an ideal choice for businesses in different sectors, making it versatile as well as being one of the most reliable NLU technologies and Conversational AI platforms available.”

Additionally, Cognigy has pretrained NLU models with industry-specific solution accelerators. Its Intent Analyzer predicts NLU model quality and real-world performance, providing real-time, intuitive feedback to speed up AI training. With its Intent Hierarchies, the platform allows users to create a meaningful structure to improve recognition accuracy and orchestrate a fast-growing set of intents at scale in order to manage the complexity of large-scale Conversational AI projects.

To learn more about Cognigy NLU, visit https://www.cognigy.com/platform/cognigy-nlu.

About Cognigy

Cognigy, the market leader in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. Our low code Conversational AI platform, enhanced with Generative AI, offers next-gen customer service with solutions like Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy gives enterprises all they need to deliver always-on, personalized experiences at scale on voice and chat, on any channel. Over 1000 brands worldwide trust Cognigy and its vast partner network to create customer and employee service that is loved by everyone. Cognigy’s worldwide customer portfolio includes Bosch, Lufthansa Group, Mercedes-Benz, and Toyota.

For more information and to book a demo, visit www.cognigy.com. Follow the company on Twitter @Cognigy and on LinkedIn at https://www.linkedin.com/company/cognigy.

About AI Breakthrough

Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program is devoted to honoring excellence in Artificial Intelligence technologies, services, companies and products. The AI Breakthrough Awards provide public recognition for the achievements of AI companies and products in categories including AI Platforms, Robotics, Business Intelligence, AI Hardware, NLP, Computer Vision and more. For more information, visit AIBreakthroughAwards.com.

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