At closing, the combined entity based in Eau Claire is projected to have over $1.4 billion in assets, approximately $1.1 billion in loans and, and more than $1.1 billion in deposits. The combined bank will operate 29 branches throughout northwest Wisconsin and southern Minnesota.

While we do expect some changes to occur, many things will stay the same including our business philosophy to help our customers achieve their financial objectives by providing outstanding service and offering the best financial solutions possible.

CCFBank and F & M Bank together are an ideal fit. Both organizations focus on customer service, building relationships, and community outreach.

CCFBank has a goal of “Making More Possible” by building business, Ag, consumer and mortgage relationships with its customers.

The combined company will have strong market share in Northwest Wisconsin and Southern Minnesota, as well as exposure to the dynamic Twin Cities marketplace to support future growth.

Following the closing, F&M Bank will adopt the CCFBank name and the holding company will be Citizens Community Bancorp, Inc.

After closing and conversion, building signage and other marketing materials will be updated to reflect the name change.

CCFBank will continue to maintain Administrative Headquarters in Eau Claire, Wisconsin

The transaction is expected to close in the second calendar quarter of 2019. This will follow all regulatory approvals and the approval of F & M stockholders.

All customers will be notified in writing before any changes are made, and in conformance with regulatory requirements. We will inform them of the upcoming changes and how they will benefit, and what they need to be aware of to continue their banking activities as usual.

All F&M Bank customers will receive a welcome mailing before closing as well as additional communication regarding their accounts.

Closing date is when F&M is owned by CCFBank.

Conversion date is when account records move over to CCFBank computer systems.

CCFBank’s primary goal in this transaction is to ensure we continue to provide excellent service to F & M Bank customers. The customer should see very few changes other than the name change; which will not occur until closing and conversion.

Customers will benefit from the combined entity. From a broad community bank product offering to enhanced mobile and online capabilities, full service Treasury Management services for business, robust mortgage lending including VA, and a larger legal lending limit, we can meet the needs of virtually all customers in our markets.

In addition, customers will be able to continue their relationship with their favorite banker or contact at their local branch, while having 24/7 access to the latest mobile banking technology wherever they go.

Customers will have more locations to choose from to do their banking once the merger is complete.

F&M Bank customers will be transitioned to CCFBank’s systems mid-summer 2019. Like F&M, we are a Fiserv Premier core banking system.

CCFBank will also be hosting a special website page to serve as a communication hub for customers. Links to that page will be provided on F&M Bank website in the next 30 – 45 days

Refer customer questions to bankers assigned to their accounts.

No. It’s business as usual. Customers can continue to bank exactly as they do for now. Customers can continue to access their money by writing checks, using ATM and debit cards and/or online and mobile banking.

Required advance notice will be given to customers prior to account(s) changes. All checking/savings/CD account numbers will remain the same at this time. If any changes to account numbers are required in the future, we will communicate these changes to affected customers well in advance of those changes.

Customers can only use a branch of the institution where their account was opened, F&M or CCFBank, until after closing and conversion. We expect the combining of banking systems to be smooth since we both are Fiserv banks, and we expect the conversion to occur mid-summer at which time deposit and loan records will be integrated

You may address any questions or concerns with your direct supervisor. Escalated concerns should be directed to Peter Reichardt.

The FMBankquestions@ccf.us email address will serve as the main location for information pertaining to this transition. We will continue to gather frequently asked questions and provide answers appropriately for everyone’s benefit.

Comparing our business approach:

This is an excellent opportunity to work with a growing community bank with shared values, a disciplined business approach and similar types of markets

CCFBank intends to operate the Tomah branches like F&M did. Customers can expect to work with the same commercial bankers, personal bankers and tellers they’ve grown to know and trust

CCFBank, like F&M Bank, develops relationships with business, Ag, consumer and mortgage banking customers though the Commercial Bankers. We expect this to continue and even see potential to do more for those business and Ag relationships because of our products and services and larger legal lending limit.

What will happen to our benefits?

CCFBank offers similar health and welfare benefits to employees like F&M does. We will examine the best approach, depending on applicable laws, and the most reasonable transition plan for employees for the remainder of 2019. A full review of CCFBank and F&M benefits to determine the best value will be completed prior to the 2020 Plan enrollment cycle with customary enrollment meetings in the Fall of 2019.

Employees of both companies can expect to receive open and transparent communications during all phases of this transaction and to benefit from being part of a larger organization

A CCFBank Summary of Benefit booklet will be provided to you for your review prior to conducting employee benefits meetings.

A review of the F&M Paid Time Off (PTO) plan will occur and a plan for transitioning employees to the CCFBank PTO plan will be established and communicated to employees.

For the time being, please continue to work with your direct manager in regards to approved scheduled time off.

F&M employees will receive credit for their years of service to determine benefits under CCFBank plans.

F&M’s Flexible Spending Accounts (FSA’s) will continue under the F&M plan through December 31, 2019. CCFBank also offers FSA’s.

If an employee meets the qualifications for FMLA, they would still be eligible for the leave with no interruptions

If an employee is on approved leave, the leave will be honored by CCFBank.

F&M employees will be eligible to participate in CCFBank’s 401k plan immediately. The safe harbor plan has a match up to 4% of an employee’s salary if certain deferral conditions are met. The employee match vests immediately.

What if my job is eliminated?

You remain employed by F&M Bank until the merger transaction is consummated. This is expected sometime in the second calendar quarter.

CCFBank will be communicating with F&M Bank employees regarding their status as we learn about the process and procedures in conducting business. Our commitment is to make informed decisions and to retain as many talented employees in both organizations as possible, while enhancing operating efficiencies.

Severance packages will be offered if a position is eliminated within one year from the transaction closing date.

The Consolidated Omnibus Budget Reconciliation Act (COBRA) is a law that gives workers who lose their health benefits the option to continue group health benefits provided by the plan under certain circumstances. Employees who do not continue on with CCFBank and who qualify for COBRA benefits will be notified on an individual basis.

Employees will receive 1 week of severance pay, at their current weekly rate, for every year of service. There is a minimum of 2 weeks of severance pay and a maximum of 20 weeks of severance pay.

Yes. Training will be coordinated through CCFBank training teams for all employees. A detailed training program will be communicated to include products, services, procedures and systems as needed.

We expect the combining of banking systems to be smooth since we both are Fiserv banks, and we expect the conversion to occur mid-summer at which time deposit and loan records will be integrated. Remember that customers can only use a branch of the institution where their account was opened, F&M or CCFBank, until after closing and conversion.

An integration team of F&M and CCFBank employees will work together on the conversion. CCFBank has worked with system conversions three times in the past three years. CCFBank will also provide “Buddy Bankers” for every location to support, assist or answer questions of F&M staff. These “Buddy Bankers” are well versed in CCFBank products, services and systems which will make the transition as smooth as possible.

Required and elective education, learning and development is encouraged by CCFBank colleagues. There is a tuition reimbursement policy and other business training that may be suggested to our colleagues.

Ongoing information will be available through your Supervisor or Manager. CCFBank will provide additional updates as information becomes available. You can utilize the FMBankquestions@ccf.us to ask any questions you may have.

Answers to questions submitted via this address will be distributed on a regular basis.

Employees, officers and directors are not authorized spokespersons and should refer all requests to Steve Bianchi at 715-839-4661 or sbianchi@ccf.us. If not available, please take a message (name, publication, contact information) and forward it to him.

Employees of both organizations should follow their respective Social Media Policies and Guidelines.